Program overview

Better Future Forward ("BFF") sends text messages to fellows about their Income Share Agreement. This page describes what we send, how consent is given, and how to stop.

What we send

There are two separate things, and they work differently.

Verification codes

A one-time code, sent when you ask us to verify a phone number. You do not need to opt in to receive it: requesting the code is the request. One message per request, and the code expires in five minutes.

Account messages

Once you opt in, we may text you about your account: that a statement is ready, that a payment is due in three days, that a payment is past due, that an automatic payment failed or was returned, that a payment was received, and when we need a document from you to keep your timeline moving.

We do not send marketing or newsletter content by text.

Message frequency

Message frequency varies with what is happening on your account. In practice most fellows receive at most one automated text per day and no more than four per month. Replies from staff during a conversation you started are not counted against that.

Cost

Message and data rates may apply. We do not charge you for text messages.

How consent is given

For verification codes: by entering your number and choosing to send yourself a code.

For account messages: by turning on text messages in your account settings, or by telling a member of staff, who records it against their own name. A staff member entering your number for our records is not consent, and we do not treat it as consent.

Consent is not a condition of any service. You can contact us to update your phone number without receiving a text.

How to stop

Reply STOP to any text from us and we will stop. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT all work the same way. You can also turn text messages off in your account settings, or tell us by phone or email. We honour a request to stop however you make it.

Stopping texts does not affect your account, your statements or your email. To start again, reply START or turn texts back on in your account settings.

Help

Reply HELP to any text from us, call (877) 718-2233, or email support@betterfutureforward.org.

Quiet hours

We do not send automated texts before 8am or after 9pm in your local time, and no later than 8pm if you are in Florida, Oklahoma or Washington. A message generated outside those hours waits until the window opens.

Privacy

Your phone number and message history are handled under our Privacy Policy. Use of the BFF Servicing Platform is governed by our Terms of Use. We do not share your phone number with third parties for marketing.

Carriers

Text delivery is supported on major US carriers. BFF is not responsible for messages delayed or undelivered because of a carrier issue.